EXPLORE OUR UNIVERSE

The regulatory compliance team is responsible for ensuring that the company’s expansion projects comply with regulatory requirements. This involves conducting research, analysis, and evaluation of new projects from a regulatory point of view. The team also leads licensing processes for new jurisdictions or products.

The customer compliance team establishes internal controls, procedures, and guidelines for AML compliance and implements a robust customer onboarding process, including identity verification and risk profiling. Overall, the team is dedicated to maintaining a safe and fair gaming environment for our customers and ensuring Novibet fully complies with all AML regulations.

The Corporate Compliance team is responsible for ensuring that all business partners, vendors, and suppliers comply with legal and regulatory requirements. They conduct thorough due diligence to ensure our business partners and suppliers are trustworthy and compliant with the law. In addition, the team supports licensing processes for new jurisdictions or products by providing guidance and assistance to the relevant business units.

The team is responsible for providing legal advice and guidance to the company, managing legal risks, and ensuring compliance with regulations and laws.

1. Security First

Security is a core pillar of our operations. From our infrastructure and software to our daily operations, we follow strict security principles to ensure a safe and resilient environment. In the world of online gaming and gambling, we are fully committed to protecting our people, data, and digital experiences.

2. Data Privacy and Compliance

At Novibet, we take data privacy seriously! We apply policies and procedures to ensure that all personal data is handled responsibly, ethically, and in full compliance with applicable legal and regulatory frameworks such as GDPR, NIS2, and PCI-DSS.

3. IT Governance and Risk Management

We operate under a structured IT Governance and Cyber Risk framework grounded in confidentiality, integrity, and availability. Our approach aligns with global standards, including ISO 27001 certification, ensuring that data protection, internal controls, and regulatory requirements are integrated into our daily workflows. Through ongoing internal and external audits, we continuously validate our measures and uphold the trust placed in us.

4. Penetration Testing and Vulnerability Scanning

To ensure the highest level of security, we regularly conduct comprehensive Penetration Tests and Vulnerability Assessments through trusted third-party organizations. These assessments simulate real-world cyberattacks to proactively identify and address system weaknesses before they can be exploited. It’s how we continuously harden our defenses and maintain the trust of our teams, partners, and users.

5. Threat Monitoring and Incident Management 

We maintain a proactive security posture through continuous threat monitoring and structured incident response procedures. Our teams utilize advanced tools and techniques to detect, assess, and respond to potential risks in real-time. With clearly defined processes and rapid response capabilities, we minimize disruption, protect critical assets, and ensure business continuity, even in the face of evolving cyber threats.

6. Enhancing User Awareness

Cybersecurity is a shared responsibility!  We foster a strong security culture through ongoing training and awareness programs, empowering our people to become active contributors to a safer and more resilient organization.

The sportsbook product team orchestrates a seamless online betting experience by identifying product needs and conceptualizing innovative solutions. The team is dedicated to creating a product that is enjoyable, safe, and fair for all Novibet customers.

The team ensures that casino and live casino content is accurate and consistent while developing new system functionalities, reviewing existing products, and suggesting improvements.

The team is dedicated to delivering secure, efficient, and user-friendly transaction solutions. Focused on innovation and compliance, our team ensures seamless deposits and withdrawals through a diverse range of payment methods.

The team ensures efficient account management, personalized support, and top-tier security measures, enabling smooth registration, verification, and account operations. By prioritizing customer satisfaction and compliance, they are responsible for enhancing every aspect of the player journey with reliability and excellence.

The team drives innovation and user engagement through data-driven strategies and cutting-edge features. By leveraging advanced analytics and market insights, they continuously refine our offerings to accelerate growth and deliver exceptional value to our customers.

The team is dedicated to crafting intuitive, engaging, and user-centric experiences. Through in-depth research, data-driven insights, and innovative design principles, they ensure seamless navigation, accessibility, and visual excellence.

The team is responsible for tracking expenses, creating budgets, and analyzing the company’s financial performance.

The team plays a critical role in analyzing and interpreting data related to player preferences and user engagement. By generating reports, they provide significant insights that drive strategic decisions regarding the optimization of game features and the overall enhancement of the gaming experience.

The team focuses on monitoring and analyzing financial performance, ensuring compliance with regulations, and implementing internal controls. They are also responsible for financial planning, budgeting, forecasting, and analyzing actual and projected performance variances.

The team is responsible for managing the sourcing, purchasing, and delivery of goods and services essential for the organization’s operations, as well as identifying suppliers, negotiating contracts, and maintaining good supplier relationships.

The team’s role is to manage the company’s financial assets and capital structure while maintaining its financial health and stability.

The team plays a crucial role in driving customer acquisition and retention through strategic partnerships with affiliate websites.

The Marketing Communications team is a key driver of Novibet’s brand awareness and engagement strategy. They are responsible for building product campaigns aiming to drive mass awareness. They shape storytelling strategies based on solid product claims, engaging the target audience with the brand’s key messages. Their role is crucial in creating a positive brand image and driving customer engagement.

The VIP team is responsible for handling the portfolio of high-value accounts by building strong relationships, understanding their preferences, and addressing their needs. They work closely with the CRM, customer service team, bonus team, payments and risk departments to ensure proper segmentation of promotional offers and rewards.

The team creates valuable content that engages our enthusiastic sports audience through our blog, and their creativity fuels all our social media channels.

The Corporate Communications and Public Relations team bridges the gap between external and internal stakeholders, curating the company’s reputation, corporate image, and CSR program. They shape the narrative, securing positive media coverage while creating valuable newsworthy content turning the employees into brand ambassadors.

The CRM (Customer Relationship Management) team handles all communications a player receives from day one (registration) and onwards. The team is responsible for building customer journeys based on each player’s lifecycle and shaping always-on campaigns.

The team is responsible for implementing strategies to promote Novibet’s product offerings through various media channels such as TV, radio, OOH media, and digital platforms.

The team is responsible for driving and optimizing Novibet’s digital advertising and promotional activities. They aim to maximize the return on investment for marketing campaigns across various channels, such as social media, search engines, and display networks.

The SEO (Search Engine Optimization) team is responsible for improving the visibility of the Novibet website in the search engines via the “natural” or unpaid (organic) search results.

This team identifies and secures strategic partnerships and sponsorships that align with Novibet’s brand values and objectives, especially in sports. They work to create unique and engaging activation opportunities that enhance brand visibility and affinity.

The team’s role is to oversee the business performance while ensuring budget figures’ attainment and monitoring expenses.

The multi-awarded team is responsible for ensuring seamless customer experiences while maintaining high customer satisfaction and loyalty. With a particular focus on excellence and empathy, the team strives to exceed expectations at every touchpoint and handles a wide range of responsibilities covering the whole spectrum of customer experience.

KYC Team
The team makes sure that customers are compliant with regulatory requirements and onboarded smoothly.

Customer Care Learning
The team’s mission is to equip Customer Support teams with expert training, ensure service excellence through quality evaluations, and manage our Knowledge sources to secure accurate, up-to-date information. By turning customer interactions into learning opportunities, we drive continuous improvement and elevate the customer experience.

Insights & WFM Team
The team’s primary role is to plan and forecast traffic to better position the customer support agents in the right time slots, ensuring the customers’ requests will be handled effectively and promptly.

Tools & Optimizations Team
The team develops strategies revolving around cutting-edge technologies and tools that empower an enhanced customer experience.

The role of the HR team is to manage the organization’s most valuable asset: our people. 

From hiring and training new employees to managing employee benefits, payroll, and performance evaluations, the HR team plays a critical role in fostering and maintaining a positive work environment that inspires our people to reach their full potential.

Rewards & Operations Team (Sub-category of Human Resources)

The team is responsible for all the administration, the onboarding process, and the management of rewards & benefits.

Talent Acquisition & Development Team (Sub-category of Human Resources)

The team is responsible for orchestrating the hiring process and for designing and implementing the talent acquisition strategy. Additionally, the team designs and manages all training and leadership development programs.

HR Business Partners (Sub-category of Human Resources)

HR Business Partners at Novibet act as a point of contact for all Chiefs and Directors and support them in accomplishing the business objectives.

Office & Facilities Team (Sub-category of Human Resources)

Every Novibet office has a dedicated team responsible for administrative activities. This team serves as the point of contact for employees and external vendors for all office-related purposes.

The Trading team is a vital part of Novibet’s operations. They are responsible for developing and implementing trading strategies that align with the company’s goals. They compile and set initial odds for various betting markets based on factors such as team performance, player stats, historical data, and other relevant information.

The team is responsible for implementing and maintaining security measures to safeguard customer transactions and prevent fraudulent activities, ensuring a secure and trustworthy online gaming environment for all users.

The Project Management Office plays a crucial role in ensuring the smooth and successful launch of the company’s products in new markets. It also closely monitors the operations and KPIs after the launch to ensure everything runs smoothly. The Project Management Office also manages and coordinates the company’s cross-functional projects to ensure effective collaboration and engagement across all necessary teams.

The Strategic Partnerships team is responsible for identifying and building relationships with key partners who can help the company achieve its business objectives. This team analyzes potential partners and determines how they can help the company grow and expand into new markets. They work closely with other departments within the company to identify areas where partnerships can be leveraged to drive growth and profitability.

Creates and manages the overall architecture of the internally developed software.

Develops and implements all in-house applications and core products, including Frontend, Backend, and Native apps for Android/iOS.

They assure the quality of all internally developed software.

They plan and coordinate all software delivery projects while maintaining and executing the product roadmaps.

Our DevOps team is the backbone of Novibet and is responsible for all aspects of our development and production infrastructure. They ensure the continuous delivery of all our software pipelines, with a laser focus on minimizing errors and speeding up developments. Their role is crucial in maintaining the high standards we set for ourselves, and we value their contribution immensely.

Database administration involves managing and making a database available as necessary. This includes backing up data and ensuring its availability and security within the organization.

They monitor production operations on a 24/7 basis and act as first-level support. They coordinate incident management and provide regular updates to all relevant stakeholders.

The team manages all the assets, internal infrastructure, and corporate resources.